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Scientific research is a complex process that requires effective coordination and teamwork as well as reliable information, materials and equipment. The Research Quality Management Section (RQMS) was established to manage and continuously improve the quality of these complex activities. This section works exclusively to improve the quality of services provided by KAIMRC. The RQMS is responsible for developing an effective Quality Management System (QMS) to ensure systematic and optimal quality improvement in the research center. The focus of the RQMS is continuous performance improvement and improvement of the overall institution’s organizational environment by implementing high international standards. The RQMS provides ongoing support to all sections of the KAIMRC through training and consultation, so that they can then implement the quality management systems efficiently and effectively in their respective departments and units. RQMS as well as KAIMRC services are regularly monitored to assess the level of performance by developing Key Performance Indicators (KPIs) and to ensure compliance with national and international quality standards.
KAIMRC QUALITY POLICY AND OBJECTIVES
All KAIMRC staff are fully committed to meet and exceed the stakeholders’ expectations throughout all KAIMRC’s activities. We ensure all our activities are accurate, timely and meet the highest level of regulatory and international standards. We remain dedicated to continually improving the effectiveness of our Quality Management System and believe that, “quality is everyone’s responsibility”.
- We ensure 100% compliance to the adopted national/international standards and the regulatory requirements.
- We minimize delay in processes execution to less than 5% of key target processes.
- We reduce the number of defects per unit in products and services to less than 5%.
- We ensure employees satisfaction by reducing turnover by 7% annually.
- We support the research team to increase their research publications by 10% annually and research citation by 5% annually.
- We ensure customer satisfaction at 80% and above for the services offered by KAIMRC.
- Developing, reviewing and updating Administrative Policies and Procedures (APPs)
- Developing, reviewing and updating Departmental Policies and Procedures (DPPs)
- Establishing Research Quality Assessment and Monitoring System
- Establishing, reviewing and updating Research Proposals Processing System
- Obtaining the required National and International Institutional Accreditations
- Monitoring, reviewing and updating Institutional Key Performance Indicators (KPIs)
- Monitoring, reviewing and updating Departmental Key Performance Indicators (KPIs)
- Assuring the completeness of the Departmental Manual
- Conducting Internal Quality Management
- Conducting Corrective and Preventive Actions for Services
- Managing the customers’ complaints through Online Complain Registrations System
- Developing KAIMRC Client Satisfaction System
- Managing the risks associated with KAIMRC Services